Privacy policy

Last updated: September 3, 2026

KAZUL ("we," "us," or "our") operates this website and store to provide AI chatbot, voice-agent, automation, and web design services to businesses (the "Services"). This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over it.

1. Information We Collect

We collect the following categories of information:

  • Contact and inquiry information — name, email address, business name, and any details you submit through our contact form or booking requests.
  • Billing information — processed securely through Shopify's payment system; we do not store your full card details ourselves.
  • Communications — messages you send us by email, WhatsApp, or through the site, including for appointment/booking notifications.
  • Onboarding information — business details, brand assets, or platform access you provide so we can build and deliver your automation or website.
  • Website usage data — basic analytics such as pages visited and device/browser information, collected automatically through Shopify's platform.

2. How We Use Your Information

  • To respond to inquiries and provide quotes
  • To deliver and support the plan you've purchased
  • To process payments and manage billing
  • To send service-related communications, including booking confirmations
  • To improve our Services and website
  • To comply with legal obligations

3. How We Share Information

We do not sell your personal information. We share information only with:

  • Shopify, which hosts our store and processes payments on our behalf
  • Service providers we use to deliver your automation (for example, messaging or booking platforms), limited to what's needed to provide the Services
  • Authorities, where required by law

4. Data Retention

We keep your information for as long as needed to provide the Services, maintain our business relationship with you, and meet our legal and accounting obligations, after which it is deleted or anonymized.

5. Your Rights (EU/UK Residents)

As a Cyprus-based business, we process personal data in accordance with the GDPR. Depending on where you live, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request a portable copy of your information
  • Object to or restrict certain processing
  • Withdraw consent, where processing is based on consent
  • Lodge a complaint with your local data protection authority — in Cyprus, the Office of the Commissioner for Personal Data Protection

To exercise any of these rights, contact us using the details below.

6. Cookies

Our website uses cookies provided through the Shopify platform for core site functionality and basic analytics. You can control cookies through your browser settings.

7. International Transfers

Because our store is hosted on Shopify's infrastructure, your information may be processed outside your country of residence, including outside the EEA. Where this happens, Shopify relies on recognized safeguards such as the European Commission's Standard Contractual Clauses.

8. Children's Data

Our Services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

9. Security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact

Questions about this Privacy Policy, or requests to exercise your data rights, can be sent to kazulautomation@gmail.com.

Note: This is a standard starting template, not legal advice. Since you're a Cyprus-based business handling EU customer data, it's worth having a lawyer confirm this fully meets your GDPR obligations before relying on it.