Refund policy

Last updated: September 3, 2026

KAZUL provides ongoing monthly automation and website services ("Services"), not physical goods. This policy explains how cancellations, refunds, and billing disputes are handled.

Monthly Services
Plans are billed monthly in advance. Because each billing cycle covers work already scheduled or completed for that month (setup, integration, tuning, or support), payments for the current billing period are non-refundable once that period has started.

Cancellations
You may cancel your plan at any time by contacting us at the email or contact form on this site. Cancellation stops future billing but does not refund the current, already-paid period. Access to any deliverables built during active months remains yours, as described in our Terms of Service.

Setup & Onboarding Fees
If a one-time setup or onboarding fee applies to your plan, this fee is non-refundable once work has begun, as it reflects time and resources already committed to your account.

Errors & Service Issues
If you believe you were billed in error, or a delivered automation does not match what was agreed, contact us within 14 days of the charge. We will review the issue in good faith and may offer a partial refund, credit toward a future month, or additional work at our discretion to resolve it.

Chargebacks
We ask that you contact us directly before filing a chargeback with your bank or card provider, so we have the chance to resolve the issue first.

Contact
Questions about this policy can be sent to kazulautomation@gmail.com.